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Disability Access Information Service

Fenton House

Venue Accessibility Profile

Address Details
Name	Fenton House
Address	Hampstead Grove
Borough	Camden
Town/City	London
Post Code	NW3 6RT
Access summary	Problematic access for wheelchair users as house is on three floors only accessible via stairs and garden is terraced over four levels, accessible via steps. Some facilities for visually impaired people. All short guides and information in rooms in clear print. A short guide in braille and braille maps of house and garden to borrow. Portable induction loop worn by room guides.
Area Map This map is based on the venue's postcode, and so is not entirely accurate. Please contact the venue if you require a precise location. For information on disabled parking in the vicinity of this venue, view this area's Blue Badge parking map.

Further Details
Type of venue	Museum
Further keywords	Merchant house, Music, Garden
General information	Fenton House is a William and Mary merchant house built in 1686 set in a walled garden. It contains collections of Oriental, Continental and English China along with furniture and early keyboard instruments. There are also concerts featuring baroque music held in the House.
Venue leaflet available	Yes

Contact Information
Switchboard/Enquiry Line No	020 7435 3471
Fax	020 7435 3471
Email	fentonhouse@nationaltrust.org.uk
Website	www.nationaltrust.org.uk
Getting To
Nearest BR station and approximate distance (metres)	Hampstead Heath 1000
Nearest tube station and approximate distance (metres)	Hampstead 350
Parking
On-site parking availability	Call house in advance of visit to arrange
Off site parking?	Residential area, you probably need to buy a parking ticket from one of the shops.
Best place to drop off passengers	Hampstead Grove, outside front door
Taxi services	Book your own Cab
View the Blue Badge parking map for this area

Main Entrance
Level Access	No
Ramp Gradient	Slight
Ramp Type	Removable
Steps to Main Entrance	1
Steps Highlighted?	No
Handrails	None
Door Type	Single
Door Opening	Inward
Further Entrance Notes	Enters directly into the hall.

Access Inside
Venue is all on one level	No
Venue has unavoidable steps	Yes
Number of steps between each floor	11 steps up to the first floor then a further 11 steps up to Attic rooms. It should be noted that the doorways narrow on the Attic landing to 69cm / 27 inches.
Are the steps highlighted?	No
Are there any handrails?	One side
Floors served by lift	None
Location of accessible fire exits and refuges	Front door
Wheelchair Access
Wheelchair accessible screens/areas	Ground floor (three rooms) and East and North garden walk
Wheelchair inaccessible screens/areas	Upper two floors (ten rooms and toilets) and main lawn and orchard
Accessibility restrictions	Maximum two wheelchair users on ground floor at one time
Wheelchair and Scooter Users
Floor surfaces	Wooden floors with rugs inside, gravel in garden.
Limited Mobility
Staff will assist	Enquire
Facilities for Hearing Impaired
Induction loop available	Yes
Infra-red system available	No
Locations of induction loops / infra red systems	Entrance desk
Can a member of staff sign?	No
Services for Visually Impaired
Are audio described tours available?	No
Are touch tours available?	No
Torches available for loan	Yes
Information Formats
Braille	Yes
Large print	Yes
Guide Dogs
Are guide dogs welcome?	Yes
Guide dogs can remain with owner	Yes
Number limit	2

Refreshments
Location	No refreshments at property
Shops
Location	Sales tables in Entrance Hall and on top floor
Wheelchair accessible	Entrance Hall
Staff will assist	Yes
Toilets and Phones
Adapted toilets	Male: Female: Unisex:
Unavoidable steps to one or more of the above	Yes
Nearest adapted toilet off site	McDonalds on Hampstead High Street
Public telephone available	No
Use of private phone available if necessary	Yes
Seating, Concessions and Activities
Available concessions	Children Escorts

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