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Disability Access Information Service

Ambassadors Theatre

Venue Accessibility Profile (last updated: 15 December 2016, 20:56)

Address Details

Name Ambassadors Theatre
Address West Street, London WC2H 9ND
Borough Westminster
County London
Post Code WC2H 9ND

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Within the congestion charging zone? Yes
Access summary Situated next to St Martin's Theatre, the Ambassadors Theatre is a relatively intimate venue that cannot accommodate wheelchair users. Transfers are available within the theatre, although access facilities are limited.

Further Details

Type of venue Theatre
General information One of the West End's smallest venues, the Ambassadors Theatre is the sister theatre to St Martin's, with an intimate seating capacity of 446. Home to STOMP since 2007, the theatre offers great views but has very limited access facilities.
Venue leaflet available No
Accessibility guide available Yes
Accessible performance space available No

Contact Information

Box Office No. 020 7395 5405
Switchboard/Enquiry Line No 020 7395 5405

Getting To

Nearest BR station and approximate distance (metres) Charing Cross Station
Nearest tube station and approximate distance (metres) Leicester Square
Bus information 14, 19, 24, 38, 176 routes along Charing Cross and Shaftesbury Avenue


On-site parking availability No
Designated disabled bays No
Off site parking? 24 hr Chinatown Q Park (20 Newport Place, WC2H 7PR)
Best place to drop off passengers There is no drop-off point directly outside the theatre. Patrons can be dropped off on Shaftesbury Avenue.
Taxi services Black Cab

Main Entrance

Level Access No
Steps to Main Entrance 1
Steps Highlighted? No
Handrails None
Door Type Double
Door Opening Outward
Further Entrance Notes There is a pair of wooden double doors into the theatre's main entrance, which leads to the theatre foyer.

Access Inside

Venue is all on one level No
Venue has unavoidable steps Yes
Number of steps between each floor Stalls can be accessed 26 steps down from the foyer and the Circle is 5 steps up from the foyer.
Are the steps highlighted? Yes
Are there any handrails? Two side
Floors served by lift There is no lift available in this venue.
Location of accessible fire exits and refuges Entrances and exits are located at the rear of the Circle and at either side of the auditorium in the Stalls.

Wheelchair Access

Wheelchair accessible screens/areas Seating is not wheelchair accessible, but transfers are available in the Circle.
Wheelchair inaccessible screens/areas The Stalls are entirely inaccessible for people with mobility difficulties.
Accessibility restrictions Companions must be brought as staff are not trained to assist with transfers.

Wheelchair and Scooter Users

Location of storage for wheelchairs/scooters Wheelchairs can be stored in the foyer for the duration of the performance.
Floor surfaces Carpeted.

Limited Mobility

Staff will assist No

Facilities for Hearing Impaired

Induction loop available Yes
Infra-red system available Yes
Locations of induction loops / infra red systems Headsets must be booked in advance and can be collected by members of staff.
Details of Captioned/Subtitled/Signed screenings Please call the Box Office.
Details of signed events Please call the Box Office.

Services for Visually Impaired

Miscellaneous information Please notify a member of staff if assistance is required.

Guide Dogs

Are guide dogs welcome? Yes
Guide dogs can remain with owner Not during the performance.
Information and restrictions relating to guide dogs Guide dogs will be looked after in the Managers Office for the duration of the performance.


Availability Restaurant:
Location There are two bars located on each level of the theatre.
Accessibility There are 19 steps up to the Circle bar and 26 steps down to the Stalls bar.
Are there unavoidable steps? Yes
Can carrying assistance be provided? Yes
Refreshments service offered Table service
Movable seating available? No
Low-level counter available? No
Other facilities An at-seat service is available for access patrons who are unable to reach the bars. Staff must be notified.

Toilets and Phones

Adapted toilets Male:
Location of toilets There are no adapted toilets within this theatre.
Unavoidable steps to one or more of the above Yes

Seating, Concessions and Activities

Seating bookable Enquire
Reserved seats No
Available concessions All disabled people
Workshops, classes and activities Tickets are brought down to 25 each for access patrons and one companion.


Current and future events taking place at this venue.

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