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Disability Access Information Service

Novello Theatre

Venue Accessibility Profile (last updated: 7 December 2007, 17:10)

Address Details

Name Novello Theatre
Address Aldwych
Borough Westminster
Town/City London
Post Code WC2B 4LD

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Within the congestion charging zone? Yes
Access summary Some access for wheelchair users. Services or facilites for sensory impaired people.

Further Details

Type of venue West End Theatre
Further keywords Theatre
Venue leaflet available Yes

Contact Information

Box Office No. 020 7379 5062
Switchboard/Enquiry Line No 020 7759 9608
Fax 020 7240 3831
Email Novellobox@delmack.co.uk

Getting To

Nearest BR station and approximate distance (metres) Charing Cross
500m
Nearest tube station and approximate distance (metres) Covent Garden
300m

Parking

On-site parking availability No
Designated disabled bays No
Off site parking? NCP in Drury Lane, Disabled bays on Wellington Street
Best place to drop off passengers Outside theatre
Taxi services Venue will order

Main Entrance

Level Access No
Steps to Main Entrance 8 steps up
Steps Highlighted? No
Handrails Two Sides
Door Type Double
Door Opening Outward

More Accessible Alternative Entrance

Level Access No
Steps to Main Entrance 1 very small step
Steps Highlighted? Yes
Handrails Two Sides
Door Type Double / Wood
Door Opening Outward
Further Entrance Notes There are 2 entrance from Catherine Street, one for people with limited mobility, which has 4 steps down. The other is slightly further down Catherine Street and has 9 steps down to the corridor, but is bypassed via a stairlift. Once at the bottom of the steps there is level access to the balcony where the wheelchair space is found, the bar, and the toilets.
Location of alternative entrance On Catherine Street
Image: Novello Theatre
Photograph: Novello Theatre

Access Inside

Venue has unavoidable steps Yes
Number of steps between each floor 32 steps to Stalls (backstairs route have only 20 steps down, but must ask staff). 7 steps (with hand reails) to Dress Circle (2 steps per row). 40 steps to Upper Circle.
Are the steps highlighted? Yes
Are there any handrails? Two side
Floors served by lift There is a stair lift from the accessible entrance to the balcony of the auditorium.
Type(s) of lift Platform
Location of accessible fire exits and refuges Alternative entrances.

Wheelchair Access

Wheelchair accessible screens/areas Bar, toilets, balcony via accessible entrance
Wheelchair inaccessible screens/areas Stalls, Box Office foyer

Wheelchair and Scooter Users

Floor surfaces Carpet throughout

Limited Mobility

Staff will assist Yes

Facilities for Hearing Impaired

Induction loop available Yes
Locations of induction loops / infra red systems Sennhieser system in the auditorium
Details of signed events Yes, 1 per show

Services for Visually Impaired

Are audio described tours available? 1 per show
Miscellaneous information You can call the Box Office number to have the listings read to you over the phone.

Information Formats

Braille No
Large print On request
Tape No
Guidance No

Guide Dogs

Are guide dogs welcome? Yes
Guide dogs can remain with owner Either
Information and restrictions relating to guide dogs Staff can also look after guide dogs for customers

Refreshments

Availability Restaurant:
Bar:
Café:
Location Dress Circle, Stalls
Accessibility No steps to Dress Circle and Doubles Bar. Stalls Bar is 6 steps up from back of Stalls
Can carrying assistance be provided? Yes
Refreshments service offered Self service
Movable seating available? Yes
Menu formats Braille:
Large type:
Blackboard: Yes
Other facilities Drinks can be brought to the visitors in auditorium

Shops

Location Kiosk to the left of Box Office
Wheelchair accessible No
Staff will assist Yes

Toilets and Phones

Adapted toilets Male:
Female:
Unisex: Yes
Location of toilets To the right hand side of the bar in front of the box office foyer, level access from accessible entrance.
Unavoidable steps to one or more of the above Yes
Further details Good size, with grab rails, low level basin and alarm cord.
Nearest adapted toilet off site Waldorf Hotel
Public telephone available No
Use of private phone available if necessary Yes

Seating, Concessions and Activities

Seating bookable Yes, aisle seats and seats with extra legroom can be reserved.

Events

Current and future events taking place at this venue.

No events are currently listed.

Comments

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