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Disability Access Information Service

The Plaza at Truro

Venue Accessibility Profile

Address Details
Name The Plaza at Truro
Address Lemon Street, Truro, Cornwall TR1 2PN
Town/City Truro
County Cornwall
Post Code TR1 2PN

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Further Details
Type of cinema Cinema

Contact Information
Box Office No. 01872 272894
Switchboard/Enquiry Line No 01872 272894
Fax 01872 222008
Website www.wtwcinemas.co.uk

Getting To
Nearest BR station and approximate distance (metres) Truro
500
Bus information Bus station in 500m distance

Parking

Designated disabled bays 1
Off site parking? Large multi-story car park at rear, pay&display, designated disabled parking spaces
Best place to drop off passengers Front entrance doors
Taxi services Venue will order

Main Entrance

Level Access Ramped
Ramp Length Short
Ramp Gradient Regulatory
Ramp Type Fixed
Steps to Main Entrance 3
Handrails Two side
Door Type Double
Door Opening Always Open
Further Entrance Notes Assistant by the door at all times

More Accessible Alternative Entrance
Level Access Yes
Handrails Two side
Door Type Double
Door Opening Outward
Further Entrance Notes Alternative entrance to screens 1 and 4, go round entrance to right hand fire exit
Procedure for entering via alternative entrance Members of staff will take disabled person to the alternative entrance to screen 1 and 4

Access Inside

Box Office counter height? (mm) 1000
Induction loop in box office? Yes
Steps between each floor/level/screen Screens 1 and 4 at first level, screen 2 and 3 at ground level with no steps
Are the steps highlighted? Yes
Are there any handrails? One side
Floors served by lift ground to first floor (screens 1 and 3), accessed by platform stair lift
Type(s) of lift Platform
Location of accessible fire exits and refuges Screen 1 - 2 half way, screen 2 - 2 at front + 1 at rear, screen 3 - 1 at front + 2 at rear, screen 4 - 2 at rear, refuge area on landing outside screens 1 and 3

Wheelchair Access
Wheelchair accessible screens/areas Fully accessible
Accessibility restrictions Limited to available wheelchair spaces in the screen

Wheelchair and Scooter Users

Floor surfaces Carpet or vinyl

Limited Mobility

Staff will assist Yes

Facilities for Hearing Impaired

Induction loop available No
Infra-red system available Yes
Captioned/Subtitled/Signed screenings Yes
Can a member of staff sign? No

Services for Visually Impaired

Is audio description available? Yes
In what formats is information available? Braille: No
Large print: No
Tape: No
Are guide dogs welcome? Yes

Refreshments and Shops
Availability Restaurant:
Bar:
Café:
How accessible is the refreshment area Fully accessible concession area

Toilets and Phones
Adapted toilets Male:
Female:
Unisex: Yes
Details of toilet facilities There is a large disabled toilet with grab rails.
How are the above facilities reached? Toilets are situated on level access off foyer.
Location of public telephones Pay-phone in foyer to the left of box-office

Seating, Concessions and Activities
Seating bookable Yes
Reserved seats Yes
Member of CEA card scheme for free entry for escorts? Yes

Screens
Total number of screens 4
 

Screen 01
Access description There are 20 steps that can be bypassed using right hand fire exit via 2 platform stair lifts.
Number of wheelchair spaces 2
Type of wheelchair space Fixed
Is notice required for wheelchair spaces? Yes
Location of transfer seating Transfer seating is located in the aisle seats.
Can these seats be booked in advance? Yes
Are there armrests on the seats? Yes
How many seats? 250
Type of rake Stepped Rake
Lighting strips Yes
Infra-red system Yes
Captioning facilities Yes

Screen 02
Access description Level access
Number of wheelchair spaces 2
Type of wheelchair space Fixed
Is notice required for wheelchair spaces? Yes
Location of transfer seating Not available
Are there armrests on the seats? Yes
How many seats? 150
Type of rake Stepped Rake
Lighting strips Yes
Infra-red system Yes
Captioning facilities Yes

Screen 03
Access description Level access
Number of wheelchair spaces 2
Type of wheelchair space Fixed
Is notice required for wheelchair spaces? Yes
Location of transfer seating Transfer seating is located in the aisle seats.
Can these seats be booked in advance? Yes
Are there armrests on the seats? Yes
How many seats? 100
Type of rake Sloped Rake
Infra-red system Yes

Screen 04
Access description There are 20 steps that can be bypassed using right hand fire exit via 2 platform stair lifts.
Number of wheelchair spaces 1
Type of wheelchair space Fixed
Is notice required for wheelchair spaces? Yes
Location of transfer seating Transfer seating is located in the aisle seats.
Can these seats be booked in advance? Yes
Are there armrests on the seats? Yes
How many seats? 100
Type of rake Sloped Rake
Infra-red system Yes
Next Screen

Events

Current and future events taking place at this venue.

No events are currently listed.

For an up-to-date list of accessible screenings at cinemas throughout the UK, we recommend yourlocalcinema.com.

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