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Disability Access Information Service

Criterion

Venue Accessibility Profile

Address Details

Name Criterion
Address 2 Jermyn Street
Borough Westminster
Town/City London
Post Code SW1Y 4XA

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Within the congestion charging zone? Yes
Access summary Good access for disabled people, facilites for visually and hearing impaired users. Scooter transfer available.

Further Details

Type of venue West End Theatre
Venue leaflet available Yes
Accessibility guide available Yes

Contact Information

Box Office No. 020 7839 8811
Fax 020 7925 0596
Email admin@criterion-theatre.co.uk
Website www.criterion-theatre.co.uk

Getting To

Nearest BR station and approximate distance (metres) Charing Cross
750m
Nearest tube station and approximate distance (metres) Piccadilly Circus
50m
Bus information 3, 6, 9, 12, 13, 14, 15, 19, 22, 23, 38, 55, 88, 159

Parking

On-site parking availability None
Off site parking? Double yellow lines in Jermyn Street. NCP in Denman Street and Leicester Place Master park in Whitcom
Best place to drop off passengers Street
Taxi services Black Cab

Main Entrance

Level Access No
Steps to Main Entrance 1
Steps Highlighted? Yes
Door Type Double
Further Entrance Notes Glass Swing doors

More Accessible Alternative Entrance

Level Access Ramped
Ramp Type Fixed
Door Opening Outward
Further Entrance Notes Metal doors
Location of alternative entrance Jermyn Street

Access Inside

Venue has unavoidable steps Yes
Number of steps between each floor From foyer 32 steps down to dress circle with one step between rows. Stalls down 51 steps.Upper circle up 46 steps.
Are the steps highlighted? Yes
Are there any handrails? Two side
Location of accessible fire exits and refuges In Jermyn street

Wheelchair Access

Wheelchair accessible screens/areas Upper Circle in auditorium
Wheelchair inaccessible screens/areas Bar, Dress Circle and Stalls in auditorium
Accessibility restrictions Only 2

Wheelchair and Scooter Users

Floor surfaces Carpets

Facilities for Hearing Impaired

Induction loop available No
Infra-red system available Yes
Locations of induction loops / infra red systems In all areas of the auditorium
Details of signed events Yes

Services for Visually Impaired

Magnifiers available for loan No
Torches available for loan No
Magnifiers available for loan No
Magnifiers available for loan No

Information Formats

Braille No
Large print No
Tape No
Guidance No

Guide Dogs

Are guide dogs welcome? Yes
Guide dogs can remain with owner No
Restrictions Yes
Number limit 2
Information and restrictions relating to guide dogs Can be looked after by the manager.

Refreshments

Availability Restaurant:
Bar:
Café:
Location Dress Circle and Stalls level
Accessibility Limited seating
Are there unavoidable steps? Yes
Can carrying assistance be provided? No
Refreshments service offered Self service
Other facilities Drinks can be brought to auditorium

Shops

Location Dress circle bar
Wheelchair accessible No
Staff will assist Yes

Toilets and Phones

Adapted toilets Male:
Female:
Unisex: Yes
Location of toilets Near alternative entrance on way to Upper Circle

Seating, Concessions and Activities

Available concessions All disabled people
Wheelchair users
Groups
Students
Senior citizens
Escorts

Events

Current and future events taking place at this venue.

No events are currently listed.

Comments

warwickashford
View Profile
Thursday 12 April, 10:23
I would like to compliment the staff at this venue for all the assistance they have given me on my visits in the past few years. I am an amputee and must have an aisle seat or seat with adequate legroom. The staff members have always been most accommodating. Other theatres are less understanding and demand to know whether I am a "registered disabled theatregoer". What is this? What can people who are amputees or with other disabilities do to make seating requests easier? Any pointers would be welcome.

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