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Disability Access Information Service

Odeon Greenwich

Venue Accessibility Profile (last updated: 22 October 2009, 13:29)

Address Details

Name Odeon Greenwich
Address Bugsbys Way, Greenwich
Borough Greenwich
Town/City Greenwich
County Greenwich
Post Code SE10 0QJ

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Further Details

Type of cinema Multiplex Cinema
Details of accessible meeting or conference rooms or private viewing areas All screen are available conference hire and are accessible by lift from the ground floor

Contact Information

Box Office No. 020 8853 3282
Switchboard/Enquiry Line No 0871 2244007
Fax 020 8853 2928
Email odeon.greenwich@odeonuk.com
Website www.odeon.co.uk

Getting To

Nearest BR station and approximate distance (metres) Charlton
1000
Nearest tube station and approximate distance (metres) North Greenwich
750
Bus information 161 to Eltham, 486 Woolwich, 472 Thamesmead to north Greenwich

Parking

Designated disabled bays 1
Number of disabled bays 10
Off site parking? Retail park car park- free for all users for first 3 hours- Then can be extended by permit from cinema rear car park for staff and deliverences- but accessible
Best place to drop off passengers Front car park at cinema entrance
Taxi services Mini Cab

Main Entrance

Level Access Yes
Ramp Length Long
Ramp Gradient Slight
Ramp Type Fixed
Steps to Main Entrance 1
Handrails Two side
Door Type Automatic
Door Opening Outward
Further Entrance Notes Assistance available

More Accessible Alternative Entrance

Level Access Yes
Ramp Length Short
Ramp Gradient Regulatory
Ramp Type Removable
Steps to Main Entrance 1
Handrails None
Door Type Double
Door Opening Outward
Further Entrance Notes Intercom for opening
Location of alternative entrance Rear of building
Procedure for entering via alternative entrance preferably call in advance- otherwise use intercom

Access Inside

Box Office counter height? (mm) 750
Induction loop in box office? Yes
Steps between each floor/level/screen On four level: 1- Ground, box office+ retail areas+ bar, levels 2-3 all accessed via escalator, level 1-4 accessed via lif
Are there any handrails? None
Floors served by lift each floor accessible by lift
Type(s) of lift Public
Staff/Goods
Location of accessible fire exits and refuges level 2: Wheelchair spaces at front of screens 1-8 on ground level. Level 3: Refuge areas outside screens 9-10 and 10-11 = 2. Level 4: Refuge areas for 3.
Policy for evacuation of wheelchair users We have training in this area

Wheelchair Access

Wheelchair accessible screens/areas All screens= 1-14 + Gallery
Accessibility restrictions All screens have 2 wheelchair spaces.

Wheelchair and Scooter Users

Location of storage for wheelchairs/scooters Level 1: 8 scrns - 2 wheelchairs/scooters per screen. Level 3: 6 screens 2 per scrn Leve 4: 4 scrns - 2 per screen
Floor surfaces Lobby entrance outside entrance is cobbled. All internal flooring is mixture of tiles and carpets on flat surface

Limited Mobility

Staff will assist Yes

Facilities for Hearing Impaired

Induction loop available Yes
Infra-red system available Yes
Captioned/Subtitled/Signed screenings Yes
Can a member of staff sign? No
Other services for hearing impaired Screen 7 and 11 have subtitling and audio-description facilities

Services for Visually Impaired

Is audio description available? Yes
In what formats is information available? Braille: No
Large print: No
Tape: No
Are guide dogs welcome? Yes
Miscellaneous information More subtitled films available

Refreshments and Shops

Availability Restaurant:
Bar: Yes
Café: Yes
How accessible is the refreshment area No step on level 1 or level 4 (Gallery)
Refreshments service offered Table service
Low-level counter available? Yes

Toilets and Phones

Adapted toilets Male:
Female:
Unisex: Yes
Details of toilet facilities Leels 1,2,3,4 have disabled toilets.
How are the above facilities reached? between existing toilets areas on all levels- accessed via centre atriums.
Nearest adapted toilet off site N/A
Location of public telephones None

Seating, Concessions and Activities

Seating bookable Yes
Reserved seats Enquire
Available concessions Wheelchair users
Children
Students
Senior citizens
Escorts
Member of CEA card scheme for free entry for escorts? Yes

Screens

Total number of screens 14
 

Screen 01

Access description Disabled access from the ground level.
Number of wheelchair spaces 4
Type of wheelchair space Fixed
Is notice required for wheelchair spaces? Yes
Can these seats be booked in advance? Yes
How many seats? 150
Type of rake Stepped Rake
Infra-red system Yes

Screen 02

Access description disabled access from ground floor.
Number of wheelchair spaces 4
Type of wheelchair space Fixed
Is notice required for wheelchair spaces? Yes
Can these seats be booked in advance? Yes
How many seats? 150
Type of rake Stepped Rake
Infra-red system Yes

Screen 03

Access description Disabled access from ground floor.
Number of wheelchair spaces 4
Type of wheelchair space Fixed
Is notice required for wheelchair spaces? Yes
Can these seats be booked in advance? Yes
How many seats? 200
Type of rake Stepped Rake
Infra-red system Yes

Screen 04

Access description Disabled access from ground floor.
Number of wheelchair spaces 4
Type of wheelchair space Fixed
Is notice required for wheelchair spaces? Yes
Can these seats be booked in advance? Yes
How many seats? 200
Type of rake Stepped Rake
Infra-red system Yes

Screen 05

Access description Disabled access from ground floor.
Number of wheelchair spaces 5
Type of wheelchair space Fixed
Is notice required for wheelchair spaces? Yes
Can these seats be booked in advance? Yes
How many seats? 200
Type of rake Stepped Rake
Infra-red system Yes

Screen 06

Access description Disabled access from ground floor.
Number of wheelchair spaces 6
Type of wheelchair space Fixed
Is notice required for wheelchair spaces? Yes
Can these seats be booked in advance? Yes
How many seats? 200
Type of rake Stepped Rake
Infra-red system Yes

Screen 07

Access description Disabled access from ground floor.
Number of wheelchair spaces 7
Type of wheelchair space Fixed
Is notice required for wheelchair spaces? Yes
Can these seats be booked in advance? Yes
How many seats? 150
Type of rake Stepped Rake
Infra-red system Yes
Captioning facilities Yes

Screen 08

Access description Disabled access from ground floor.
Number of wheelchair spaces 8
Type of wheelchair space Fixed
Is notice required for wheelchair spaces? Yes
Can these seats be booked in advance? Yes
How many seats? 150
Type of rake Stepped Rake
Infra-red system Yes

Screen 09

Access description Via lift to level 3 (2nd floor)Gallery (access via lift to level 4
Number of wheelchair spaces 5
Type of wheelchair space Fixed
Is notice required for wheelchair spaces? Yes
Can these seats be booked in advance? Yes
How many seats? 300
Type of rake Stepped Rake
Infra-red system Yes

Screen 10

Access description Via lift to level 3(2nd floor) gallery (Access ia lift to level 4-3tr floor)
Number of wheelchair spaces 6
Type of wheelchair space Fixed
Is notice required for wheelchair spaces? Yes
Can these seats be booked in advance? Yes
How many seats? 350
Type of rake Stepped Rake
Infra-red system Yes

Screen 11

Access description Via lift to level 3(2nd floor) Gallery (Access via lift tl level 4-3id floor)
Number of wheelchair spaces 6
Type of wheelchair space Fixed
Is notice required for wheelchair spaces? Yes
Can these seats be booked in advance? Yes
How many seats? 350
Type of rake Stepped Rake
Infra-red system Yes
Captioning facilities Yes

Screen 12

Access description Via lift to level 3(2nd floor)
Number of wheelchair spaces 5
Type of wheelchair space Fixed
Is notice required for wheelchair spaces? Yes
Can these seats be booked in advance? Yes
How many seats? 300
Type of rake Stepped Rake
Infra-red system Yes

Screen 13

Access description Via lift to level 3(2nd floor)
Number of wheelchair spaces 2
Type of wheelchair space Fixed
Is notice required for wheelchair spaces? Yes
Can these seats be booked in advance? Yes
Type of rake Stepped Rake
Infra-red system Yes

Screen 14

Access description Via lift to level 3(2nd floor)
Number of wheelchair spaces 2
Type of wheelchair space Fixed
Is notice required for wheelchair spaces? Yes
Can these seats be booked in advance? Yes
Type of rake Stepped Rake
Infra-red system Yes
Next Screen

Events

Current and future events taking place at this venue.

No events are currently listed.

For an up-to-date list of accessible screenings at cinemas throughout the UK, we recommend yourlocalcinema.com.

Comments

DuncanC
View Profile
2 July 2012, 15:19
Terrible... DON'T GO unless you want to FREEZE! I saw Prometheus on the expensive IMAX screen, but they tried to save money on the heating - I could see my own breath. I looked for help - no staff around, so I had to go find someone. I missed almost 10 minutes of the film and the heating finally made it a little less cold.
I wrote to Odeon and they said because I went back into the movie I couldn't have a refund, just a free ticket. I'd expect a dozen free tickets for having the movie ruined and having to freeze, but they obviously don't care about the experience of seeing a movie for the first time, just profit margin.
Never had this problem anywhere else. Bad management and bad customer service - I'm sticking with VUE cinemas.
Duncan C

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