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Disability Access Information Service

Wembley Arena

Venue Accessibility Profile

Address Details
Name Wembley Arena
Address Arena Square
Borough Harrow
Town/City Wembley
County London
Post Code HA9 0DH

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Access summary Fully refurbished historic music venue with access throughout, from the foyers to the auditorium, the concession units to the restaurant, and backstage too.

Further Details
Type of venue Other/Music
Further keywords Rock, Soul, R&B, Ice Show, Indoor Football,
General information This venue is used for a wide variety of events ranging from Ice shows to Indoor Football as well as music concerts.

There is very limited carparking adjacent to the arena, enquire when booking. The main carpark is approximately 250m from the entrance.

Concessions are only offered to companions who are "essential" to the disabled person.
Venue leaflet available Yes
Accessibility guide available Yes
Audio CD available No
Member of Attitude Music Charter Yes

Contact Information
Box Office No. 020 8902 4141
Switchboard/Enquiry Line No 0208 902 4141
Fax 0208 782 5501
Text Phone n/a
Email customerservices.wembley@livenation.co.uk
Website www.Wembleyarena.co.uk

Getting To
Nearest BR station and approximate distance (metres) Wembley Stadium
500
Nearest tube station and approximate distance (metres) Wembley Park
1000
Bus information 83, 92, 182

Parking

On-site parking availability There is a large car park with area for disabled motorists
Designated disabled bays There are a few designated bays very close to the entrance
Number of disabled bays 10
Off site parking? Official car parks only
Best place to drop off passengers In Arena Square
Taxi services Book your own Cab

Main Entrance

Level Access Yes
Door Type Automatic
Door Opening Other
Further Entrance Notes Main entrance opens at 5.30pm on show days. Accessible entrances at both ends of the venue with ramped/flat level access

More Accessible Alternative Entrance
Level Access Yes
Ramp Length Ramped
Ramp Gradient Regulatory
Ramp Type Fixed
Door Type Double
Door Opening Outward
Further Entrance Notes Entrances open from 6.30pm depending on show.
Procedure for entering via alternative entrance Fully accessible but further away from car park

Access Inside

Venue is all on one level No
Venue has unavoidable steps No
Number of steps between each floor varies, but there are lifts to some areas
Are the steps highlighted? Yes
Floors served by lift Ground, First and second
Type(s) of lift Public
Location of accessible fire exits and refuges All off the main concourses
Policy for evacuation of wheelchair users staff will assist

Wheelchair Access
Wheelchair accessible screens/areas All areas
Wheelchair inaccessible screens/areas Upper seating bays
Accessibility restrictions Escorts are not required

Wheelchair and Scooter Users

Location of storage for wheelchairs/scooters Please contact us to arrange
Floor surfaces Flat

Limited Mobility

Staff will assist Enquire

Facilities for Hearing Impaired

Induction loop available No
Infra-red system available Yes
Locations of induction loops / infra red systems Please book seats in N4, N14, S4 & S14 to take advantage of the system. Contact Reception or the Medical Team to borrow
Details of Captioned/Subtitled/Signed screenings n/a
Details of signed events n/a
Can a member of staff sign? No
Other services for hearing impaired some seats will be held back for lip readers when the show goes on sale, so book early to be ableto buy tickets in these

Services for Visually Impaired

Are audio described tours available? No
Are touch tours available? No
Magnifiers available for loan n/a
Torches available for loan n/a
Magnifiers available for loan n/a
Magnifiers available for loan n/a

Information Formats
Braille No
Large print Via photo copier
Tape No

Guide Dogs
Are guide dogs welcome? Yes
Guide dogs can remain with owner Depends on the event
Restrictions Loud music events
Number limit 4
Information and restrictions relating to guide dogs During the performance, dogs can be looked after by staff, they will be given water.

Refreshments
Availability Restaurant: Yes
Bar: Yes
Café: Yes
Location Foyer and concessions in main concourses
Accessibility Level access
Are there unavoidable steps? No
Refreshments service offered Self service
Movable seating available? Yes
Low-level counter available? Yes
Menu formats Braille:
Large type: Yes
Blackboard:
Other facilities Restaurant is table service

Shops
Location Along the concourses
Wheelchair accessible All concessions have a lower counter area
Staff will assist Yes

Toilets and Phones
Adapted toilets Male:
Female:
Unisex: Yes
Location of toilets One in the foyer, three on the north concourse and three on the south (located centrally no more than 40m from the wheelchair accessible areas) and one in the Restaurant.
Further details Radar keys required (availble from Reception and the Information points)
Public telephone available No
Use of private phone available if necessary Yes

Seating, Concessions and Activities
Seating bookable Yes
Reserved seats Yes

Events

Current and future events taking place at this venue.

The Mighty Boosh
Comedy
12 December 2008

View full event information...

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