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Disability Access Information Service

Palace Theatre

Venue Accessibility Profile (last updated: 19 November 2015, 23:07)

Address Details

Name Palace Theatre
Address Shaftsbury Avenue
Borough Westminster
Post Code W1D 5AY
Access summary Some access for wheelchair users. Services for visually and hearing impaired people. Services or facilites for sensory impaired people.

Area Map

This map is based on the venue's postcode, and so is not entirely accurate.
Please contact the venue if you require a precise location.

For information on disabled parking in the vicinity of this venue, view this area's Blue Badge parking map.

Further Details

Type of venue West End Theatre
Further keywords West End,
General information For further information see:-
Venue leaflet available No
Accessibility guide available No
Audio CD available No
Member of Attitude Music Charter No
Accessible meeting room available No
Accessible performance space available No

Contact Information

Box Office No. 0870 895 5505
Fax 020 7494 5154

Getting To

Nearest tube station and approximate distance (metres) Leicester Square
Bus information 14 ,19, 24 ,38, 49 ,176


Number of disabled bays
Off site parking? Master Park at China Town, NCP at Upper St Martain's Lane
Taxi services Book your own Cab
Blue Badge icon View the Blue Badge parking map for this area

Main Entrance

Level Access No
Steps to Main Entrance 2
Steps Highlighted? Yes
Door Type Double
Further Entrance Notes Level access to the box office through first door on Shaftsbury Avenue.

More Accessible Alternative Entrance

Location of alternative entrance In Shaftsbury Avenue

Access Inside

Venue has unavoidable steps No
Number of steps between each floor 3 steps down from foyer to stalls 30 steps up to Dress Circle 56 up to upper circle 77 to Balcony which is very steep
Are the steps highlighted? Yes
Are there any handrails? Two side

Wheelchair Access

Wheelchair accessible screens/areas Some areas
Wheelchair inaccessible screens/areas No steps to the auditorium

Wheelchair and Scooter Users

Location of storage for wheelchairs/scooters 4 wheelchairs or a scooter can be stored at the back of the stalls

Facilities for Hearing Impaired

Induction loop available Yes
Infra-red system available Yes
Locations of induction loops / infra red systems Infra-red and loop systems available from box office. Induction loops in auditorium, infra red system in Box Office
Details of Captioned/Subtitled/Signed screenings Also occasional audio describes and captioned performances
Details of signed events Yes occasional

Services for Visually Impaired

Are touch tours available? Yes - in conjunction with access performances

Information Formats

Large print Yes

Guide Dogs

Are guide dogs welcome? Yes
Guide dogs can remain with owner Yes
Restrictions Yes
Number limit 2
Information and restrictions relating to guide dogs Staff will dog sit


Availability Restaurant:
Location Dress circle, Upper Circle and Balcony Levels
Accessibility Stall bar down 15 steps from stalls Dress Circle bar is level with Dress Circle
Are there unavoidable steps? Yes
Can carrying assistance be provided? No
Refreshments service offered Self service
Movable seating available? Yes
Other facilities Drinks will be brought to disabled customers in the auditorium

Toilets and Phones

Adapted toilets Male:
Unisex: Yes
Location of toilets By wheel chair users entrance
Unavoidable steps to one or more of the above Yes
Public telephone available No

Seating, Concessions and Activities

Available concessions Wheelchair users


Current and future events taking place at this venue.

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