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Disability Access Information Service

Hampstead Theatre

Venue Accessibility Profile

Address Details
Name Hampstead Theatre
Address Eton Avenue
Borough Camden
Town/City London
Post Code NW3 3EU
Access summary Very good access for all mobility impaired people, including backstage. Very good services and facilities for hearing and visually impaired people.

Area Map

This map is based on the venue's postcode, and so is not entirely accurate.
Please contact the venue if you require a precise location.

For information on disabled parking in the vicinity of this venue, view this area's Blue Badge parking map.

Further Details
General information Awarded the ADAPT award for access, a very new venue final stages such as signage are still in progress. Camden is soon to pedestrianise Eton Avenue and include more blue badge spaces. The venue has a first aid room in the foyer should people require the use of a 'quiet room'. They have very good backstage access with accessible toilet and shower facilities.
Venue leaflet available Yes
Accessible meeting room available No
Accessible performance space available Yes

Contact Information
Box Office No. 020 7722 9301
Switchboard/Enquiry Line No 020 7449 4200
Fax 020 7449 4201
Text Phone 07729 806 405
Email access@hampsteadtheatre.com
Website www.hampsteadtheatre.com

Getting To
Nearest BR station and approximate distance (metres) South Hampstead
200m
Nearest tube station and approximate distance (metres) Swiss Cottage
50m
Bus information C11, 31, 82, 113, 187, 268 - all suitable for wheelchair users. 13 and 46 also available.

Parking

On-site parking availability No
Designated disabled bays Yes, however they are enquiring about adding more
Number of disabled bays 1
Off site parking? Eton Avenue and surrounding streets, some meters, very difficult to find a space.
Best place to drop off passengers Eton Avenue
Taxi services Venue will order
Blue Badge icon View the Blue Badge parking map for this area

Main Entrance

Level Access Yes
Door Type Double
Door Opening Outward
Further Entrance Notes Easy open glass doors. However this was broken when we visited. We were assured that it was due to be replaced by a push button door, and the funding was in place.

Access Inside

Are the steps highlighted? Yes
Are there any handrails? Two side
Floors served by lift All
Type(s) of lift Public
Staff/Goods
Location of accessible fire exits and refuges The two entrances into the main foyer. and on each of the floors. The fire policy is currently under review as you have to go though the office area to get to the top floor fire exit. The doors to to the auditorium are fire proof for two hours.

Wheelchair Access
Wheelchair accessible screens/areas All areas
Wheelchair inaccessible screens/areas None
Accessibility restrictions There are 12 wheelchair spaces in the auditorium. Those in the circle need a seat removed.

Wheelchair and Scooter Users

Floor surfaces Concrete in foyer, carpet in auditorium.

Limited Mobility

Staff will assist Yes

Facilities for Hearing Impaired

Induction loop available Yes
Infra-red system available Yes
Locations of induction loops / infra red systems Loop in box office. Infra red in auditorium. Textphone in box office
Details of signed events Yes
Other services for hearing impaired Signed, captioned, and vocalised performances are one per production. Stage text has been used, phone for details.

Services for Visually Impaired

Are audio described tours available? 1 Audio described production per production
Are touch tours available? Of the stage are available.
Miscellaneous information a map of the building with braille, and also braille on the lift buttons are currently under review.

Information Formats
General information Staff can meet you at Swiss Cottage station.
Braille Yes
Large print Yes
Tape Yes

Guide Dogs
Are guide dogs welcome? Yes
Guide dogs can remain with owner Yes
Restrictions No
Information and restrictions relating to guide dogs Guide dogs can be left with the staff in the foyer.

Refreshments
Availability Restaurant:
Bar: Yes
Café: Yes
Location In foyer.
Accessibility Very helpful staff.
Can carrying assistance be provided? Yes
Refreshments service offered Self service
Movable seating available? Yes
Other facilities Refreshments can be taken to you in the auditorium.

Toilets and Phones
Adapted toilets Male:
Female:
Unisex: Yes
Location of toilets Accessible toilets are on all floors and in backstage and staff areas.
Further details The ground floor toilet design is currently under review. All doors open outwards. The emergency cords are too short.
Public telephone available Yes
Location of public telephones In main foyer.
Use of private phone available if necessary Yes

Seating, Concessions and Activities
Available concessions All disabled people
Wheelchair users
Groups
Unwaged
Children
Students
Senior citizens
Escorts
Workshops, classes and activities Two writing courses; 'Generator' (for over 18s) and 'Nova' (for over 55s).

Events

Current and future events taking place at this venue.

No events are currently listed.

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