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Disability Access Information Service

Phoenix Theatre

Venue Accessibility Profile

Address Details
Name	Phoenix Theatre
Address	110 Charing Cross Road
Borough	Camden
Town/City	London
Post Code	WC2H 0JP
Within the congestion charging zone?	Yes
Access summary	Partly accessible venue. Induction loop installed.
Area Map This map is based on the venue's postcode, and so is not entirely accurate. Please contact the venue if you require a precise location. For information on disabled parking in the vicinity of this venue, view this area's Blue Badge parking map.

Further Details
Type of venue	West End Theatre

Contact Information
Box Office No.	0870 060 6629
Switchboard/Enquiry Line No	020 7438 9600
Fax	020 7438 9611
Email	phoenixmanager@theambassadors.com
Website	www.theambassadors.com/phoenix
Getting To
Nearest BR station and approximate distance (metres)	Charing Cross 500m
Nearest tube station and approximate distance (metres)	Leicester Square/Tottenham Court Road 100m
Parking
On-site parking availability	No
Designated disabled bays	Yes
Number of disabled bays	2
Best place to drop off passengers	Right outside
Taxi services	Book your own Cab
View the Blue Badge parking map for this area

Main Entrance
Level Access	No
Steps to Main Entrance	1
Door Type	Double
Door Opening	Inward
Further Entrance Notes	Main entrance on Phoenix Street
More Accessible Alternative Entrance
Level Access	No
Ramp Gradient	Slight
Steps to Main Entrance	One slight step
Door Type	Gates
Door Opening	Inward
Further Entrance Notes	This door can only be operated by a staff member - on request.
Location of alternative entrance	Left of building, on Flitcroft Street (alley).

Image: Phoenix Theatre

Access Inside
Venue has unavoidable steps	Yes
Are the steps highlighted?	Yes
Are there any handrails?	Two side
Location of accessible fire exits and refuges	Alternative entrance - Flitcroft Street, left of Dress Circle.
Wheelchair Access
Wheelchair accessible screens/areas	Some areas
Wheelchair inaccessible screens/areas	Stalls
Accessibility restrictions	Wheelchair access to Dress Circle Seats A27 & 28 and Box C.
Wheelchair and Scooter Users
Floor surfaces	Carpet
Limited Mobility
Staff will assist	Yes
Facilities for Hearing Impaired
Induction loop available	Yes
Infra-red system available	Yes
Locations of induction loops / infra red systems	Merchandise counter
Details of signed events	Sometimes - depends on the production.
Services for Visually Impaired
Are audio described tours available?	Enquire
Are touch tours available?	Enquire
Magnifiers available for loan	No
Torches available for loan	No
Magnifiers available for loan	No
Magnifiers available for loan	No
Information Formats
Braille	No
Large print	No
Tape	No
Guidance	No
Guide Dogs
Are guide dogs welcome?	Yes
Guide dogs can remain with owner	Yes or can be looked after
Restrictions	No
Information and restrictions relating to guide dogs	Dogs can be looked after

Refreshments
Availability	Restaurant: Bar: Café:
Location	Front of house staff carry refreshments around for sale.
Accessibility	Bar facility may be set up in the Royal Room - Call for details
Can carrying assistance be provided?	Yes
Refreshments service offered	Mobile and Bar service
Movable seating available?	Yes
Shops
Location	In the foyer
Wheelchair accessible	Yes
Staff will assist	Yes
Toilets and Phones
Adapted toilets	Male: Female: Unisex: Yes
Location of toilets	Dress Circle Royal Room - left of seats A27 / 28.
Use of private phone available if necessary	Yes
Seating, Concessions and Activities
Seating bookable	Yes
Reserved seats	Yes
Available concessions	All disabled people Wheelchair users Unwaged Students Senior citizens Escorts

Events Current and future events taking place at this venue.
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