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Disability Access Information Service

Shepherds Bush Empire

Venue Accessibility Profile

Address Details
Name Shepherds Bush Empire
Address Shepherds Bush Green
Borough Hammersmith
Town/City London
Post Code W12 8TT

Area Map

This map is based on the venue's postcode, and so is not entirely accurate.
Please contact the venue if you require a precise location.

For information on disabled parking in the vicinity of this venue, view this area's Blue Badge parking map.

Further Details
Type of venue Music
Further keywords Music venue
Member of Attitude Music Charter Yes

Contact Information
Box Office No. 0870 771 2000
Fax 020 8743 5384
Email boxoffice@shepherds-bush-empire.co.uk
Website www.shepherds-bush-empire.co.uk

Getting To
Nearest BR station and approximate distance (metres) Kensington

Parking

On-site parking availability No
Designated disabled bays No
Off site parking? Street Metered Parking on Pennard Street. There is a public N.C.P. car park 150 metres away in Sheperds Bush shopping centre.
Blue Badge icon View the Blue Badge parking map for this area

Main Entrance

Level Access No
Steps to Main Entrance 2

More Accessible Alternative Entrance
Level Access Ramped
Ramp Type Removable
Door Type Double
Door Opening Outward
Location of alternative entrance The stage door to the left of the venue.

Access Inside

Venue has unavoidable steps Yes
Number of steps between each floor From the stage door: five steps down to the level of the stalls bar then six steps down to the stalls themselves, also six steps up to the foyer at the main entrance. From this main foyer there are 19 steps up to the circle, then another 17 steps up and
Are the steps highlighted? Yes
Floors served by lift Stage door, Balconies.
Type(s) of lift Staff/Goods
Location of accessible fire exits and refuges There are 5 fire exits from the stalls area, the accessible entrance is also a fire exit.

Wheelchair Access
Wheelchair accessible screens/areas Some areas, mainly the stalls area

Wheelchair and Scooter Users

Floor surfaces lino

Facilities for Hearing Impaired

Details of Captioned/Subtitled/Signed screenings The venue is looking into visually texting the lyrics on the screens, however this is not yet in place.There is a pictorial tour of the venue on the website.

Services for Visually Impaired

Information Formats
Braille On request
Large print On request
Tape No, but if you call the disabilty box office number they will read out listings over the phone.

Guide Dogs
Are guide dogs welcome? Yes
Guide dogs can remain with owner Yes for quiet performances, they will be looked after for you for louder rock concerts
Restrictions Yes
Number limit Two

Refreshments
Availability Restaurant:
Bar:
Café:
Location At the rear of the stalls and on the circle and upper circle.
Accessibility Service is available from the viewing platform next to the midldle bar.

Shops
Location In the stalls area
Wheelchair accessible Yes
Staff will assist Yes
Other details There is also an accessible cloakroom in the stalls area, both have high counters.

Toilets and Phones
Adapted toilets Male:
Female:
Unisex: Yes
Location of toilets There is a new adapted toilet by the accessible entrance. It is operated by radar key, which the steward nearby holds.
Further details The toilet is quite large and well designed, but the emergency cord is slightly too short.
Public telephone available No
Location of public telephones Use of private telephone by the stage door.
Use of private phone available if necessary Yes

Seating, Concessions and Activities
Available concessions Escorts

Events

Current and future events taking place at this venue.

No events are currently listed.

Comments
uwitness
View Profile
Sunday 11 May, 18:27
Fabulous venue if you are able to walk and go up and down steps (I'm a crutches user).

No problems with booking; the entrance for disabled people is also the stage door for the staff (offering an interesting glimpse into backstage preparations), and you're allowed - indeed, you're encouraged - to arrive fifteen minutes before doors open to go into the venue and get your seat.

The staff are extremely helpful and friendly, but not overbearing. Once you're in, you're just allowed to get on with enjoying the gig.

Because of the early entry policy, each time we have been to a concert there we have managed to find ourselves places right at the front of the circle, with probably about the best view of the stage in the whole place.
rosesmith
View Profile
Friday 29 August, 09:23
Fantastic venue, we can get easy bookings no need to stand anywhere in a long queue. You people are offering a lot to enjoy in this venue and your staff’s are all very friendly natured and helpful to guide us.
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rosesmith

WideCircles

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