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Disability Access Information Service

Royal Festival Hall

Venue Accessibility Profile

Address Details
Name Royal Festival Hall
Address Southbank Centre
Borough Lambeth
Town/City London
Post Code SE1 8XX

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Within the congestion charging zone? Yes
Access summary An exceptionally good venue where access is given a high priority. An excellent leaflet for disabled visitors is available. Some facilities for sensory impaired people.

Further Details
Type of venue Music
General information Opening Hours
Foyers daily 10:00am - 10:30pm.
Poetry library: tuesday - sunday 11:00am - 8:00pm
Patrons with a disability should join the free Access List. By registering you may be eligible to: receive tickets at concessionary prices; bring a companion, whose ticket is free and who can assist you in the event of an emergency evacuation; receive information in alternative formats.
accesslist@southbankcentre.co.uk
Accessible meeting room available No
Accessible performance space available Yes

Contact Information
Box Office No. 0870 165 6000 (9am-5pm for group rates) fax: 0870 163 3896 (for hearing impaired patrons)
Switchboard/Enquiry Line No 0870 382 8000 (9am-8pm daily)
Fax 0870 060 2561 or 0870 163 3896
Email accesslist@rfh.org.uk
Website www.southbankcentre.co.uk

Getting To
Nearest BR station and approximate distance (metres) Waterloo, Charing Cross, Waterloo East
Nearest tube station and approximate distance (metres) Waterloo
350
Bus information 020 7222 1234; 020 7918 3015

Parking

On-site parking availability Yes
Designated disabled bays Yes
Number of disabled bays 10
Off site parking? some bays controlled by Lambeth Council
Best place to drop off passengers Belvedere Road
Taxi services Black Cab

Main Entrance

Level Access Yes
Door Type Double
Door Opening Both Ways

More Accessible Alternative Entrance
Level Access Yes
Door Type Double
Door Opening Both Ways
Further Entrance Notes Heavy, double glass doors that open in and out.
Location of alternative entrance At the riverside. Street level.

Access Inside

Venue is all on one level No
Venue has unavoidable steps No
Number of steps between each floor there are lifts to all levels
Are the steps highlighted? Yes
Are there any handrails? Two side
Floors served by lift All floors served by lift.
Type(s) of lift Public
Location of accessible fire exits and refuges on all floors, Visitor Services Hosts will direct

Wheelchair Access
Wheelchair accessible screens/areas All areas

Wheelchair and Scooter Users

Location of storage for wheelchairs/scooters available from Artists' Entrance
Floor surfaces some hard floors and some carpets

Limited Mobility

Staff will assist Yes

Facilities for Hearing Impaired

Induction loop available Yes
Infra-red system available Yes
Locations of induction loops / infra red systems In the hall and at service points
Details of signed events Yes
Can a member of staff sign? Yes
Other services for hearing impaired Free receivers for the Sennheiser infra-red system are available from the cloakroom.

Services for Visually Impaired

Are audio described tours available? yes, on request
Are touch tours available? no
Magnifiers available for loan no
Torches available for loan yes
Magnifiers available for loan no
Magnifiers available for loan no

Information Formats
General information For those whose vision will make it difficult to evacuate the building in an emergency an escort is necessary.
Braille monthly listings
Large print monthly listings
Tape monthly listings

Guide Dogs
Are guide dogs welcome? Yes
Guide dogs can remain with owner Yes
Restrictions Yes
Information and restrictions relating to guide dogs there are some seats with additional space and legroom

Refreshments
Availability Restaurant: Yes
Bar: Yes
Café: Yes
Location Bars on levels 2, 4, 5 and 6 (members only). Restaurant on level 3.
Accessibility all accessible
Are there unavoidable steps? No
Can carrying assistance be provided? Yes
Refreshments service offered Self service
Movable seating available? Yes
Low-level counter available? Yes
Menu formats Braille: Yes
Large type: Yes
Blackboard: Yes

Shops
Location Main foyer
Wheelchair accessible yes
Staff will assist yes

Toilets and Phones
Adapted toilets Male: Yes
Female: Yes
Unisex: Yes
Location of toilets all levels
Unavoidable steps to one or more of the above No
Public telephone available Yes
Induction loop available on phone No
Use of private phone available if necessary Yes

Seating, Concessions and Activities
Seating bookable Yes
Available concessions All disabled people
Wheelchair users
Groups
Unwaged
Children
Students
Escorts

Events

Current and future events taking place at this venue.

No events are currently listed.

Comments
Alan
View Profile
Wednesday 03 October, 16:29
Hi, has anyone visited the Royal Festival Hall since it was reopened after the refurbishment? Did you go to any of the Meltdown Concerts or subsequent events? I was not impressed when I saw Motorhead and would welcome your views both positive and negative which I will pass onto the Access Officer at the Hall.

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