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Disability Access Information Service

Royal Albert Hall

Venue Accessibility Profile

Address Details
Name	Royal Albert Hall
Address	Kensington Gore
Borough	Westminster
Town/City	London
Post Code	SW7 2AP
Access summary	Access is given a high priority at this venue and is good as a consequence. Limited facilities for sensory impaired people.
Area Map This map is based on the venue's postcode, and so is not entirely accurate. Please contact the venue if you require a precise location. For information on disabled parking in the vicinity of this venue, view this area's Blue Badge parking map.

Further Details
Type of venue	Music

Contact Information
Box Office No.	020 7589 8212
Switchboard/Enquiry Line No	020 7589 3203
Fax	020 7584 1406
Text Phone	020 7589 4447
Website	www.royalalberthall.com
Getting To
Nearest tube station and approximate distance (metres)	South Kensington / High Street Kensington 750m
Parking
On-site parking availability	Yes
Designated disabled bays	Yes
Number of disabled bays	8
Off site parking?	Free on site parking for 8 orange badge holders, you must phone to book these spaces - 020 7589 3853, there may be further spaces, phone for details.
Taxi services	Taxis are frequent in this area but not easy to get after a show.
View the Blue Badge parking map for this area

Main Entrance
Level Access	Ramp and Steps
Door Type	Double
Door Opening	Inward
Further Entrance Notes	There are good ramps at doors 2 and 8, all other doors have 4 steps leading to heavy 1.5m wide double doors that open inwards.

Image: Royal Albert Hall

Access Inside
Number of steps between each floor	Once inside the venue there are 51 highlighted steps with handrails on both sides leading up to the circle, then there are also a further 40 highlighted steps with handrails on both sides leading up to the gods.
Are the steps highlighted?	Yes
Are there any handrails?	Two side
Floors served by lift	All floors served by lift, and a chair lift for backstage access.
Type(s) of lift	Public
Wheelchair Access
Wheelchair accessible screens/areas	All areas
Accessibility restrictions	There is space for 28 wheelchair users and escorts in designated spaces on the two platform areas at the sides of the stage. There are another four wheelchair spaces at different locations in the stalls, also with seating for companions.
Facilities for Hearing Impaired
Infra-red system available	Yes
Locations of induction loops / infra red systems	In the hall.
Details of signed events	No
Services for Visually Impaired
Information Formats
General information	Front row seating if requested.
Braille	No
Large print	No
Tape	No
Guide Dogs
Are guide dogs welcome?	Yes
Guide dogs can remain with owner	Yes
Restrictions	No
Information and restrictions relating to guide dogs	Guide dogs can be kept with you only in boxes or on the platforms, or the stewards can look after them.

Refreshments
Availability	Restaurant: Yes Bar: Café:
Location	There are bars on all levels, also a restaurant at balcony level and one at grand tier level.
Movable seating available?	Yes
Toilets and Phones
Adapted toilets	Male: Female: Unisex: Yes
Location of toilets	One each near doors 5 and 8, both have level access.
Public telephone available	Yes
Public telephone accepts...	Cash
Location of public telephones	By doors 5 and 8.
Use of private phone available if necessary	Yes
Seating, Concessions and Activities
Seating bookable	Yes

Events Current and future events taking place at this venue.
No events are currently listed.

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