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Disability Access Information Service

Royal Opera House

Venue Accessibility Profile

Address Details
Name Royal Opera House
Address Bow Street, Covent Garden
Borough Westminster
Town/City London
Post Code WC2E 9DD
Within the congestion charging zone? Yes
Access summary All of the venue has very good access for disabled people. Good access for wheelchair users. Good services or facilites for sensory impaired people.

Area Map

This map is based on the venue's postcode, and so is not entirely accurate.
Please contact the venue if you require a precise location.

For information on disabled parking in the vicinity of this venue, view this area's Blue Badge parking map.

Further Details
Type of venue Music
Further keywords Theatre, Ballet, Opera, Dance, Open House.
General information There are a lot of benefits for disabled people in joining the Royal Opera House's Access Scheme. Two of the entitlements are concessions and preferred seating. Call (020) 7304 4000 for details.
Pre booked guided tours are available daily.
Venue leaflet available Yes

Contact Information
Box Office No. 020 7304 4000
Switchboard/Enquiry Line No 020 7240 1200
Fax 020 7212 9460 bookings
Text Phone 020 7212 9228
Website www.royaloperahouse.org

Getting To
Nearest BR station and approximate distance (metres) Charing Cross
800
Nearest tube station and approximate distance (metres) Covent Garden
50
Bus information 1, 4, 6, 9, 11, 13, 15, 23, 26, 68, 76, 77A, 91, 168, 171, 188, 505, 521, X68

Parking

On-site parking availability No
Designated disabled bays Yes
Number of disabled bays 7
Off site parking? The Blue Badge parking bays are in Bow Street and Floral Street
Best place to drop off passengers The nearest car park is in Parker Street, approx 300m away.
Taxi services Black Cab
Blue Badge icon View the Blue Badge parking map for this area

Main Entrance

Level Access Yes
Steps Highlighted? Yes
Door Type Automatic
Further Entrance Notes There are three entrances, all have level access. The old entrance has double doors rather than automatic doors.

Access Inside

Venue is all on one level No
Venue has unavoidable steps No
Number of steps between each floor Upper Amphitheatre to Amphitheatre: 26 steps. Amphitheatre to Lower Slips: 15 steps.Lower Slips to Balcony: 15 steps.Balcony to Grand Tier: 21 steps.Grand Tier to Stalls Circle: 15 steps.Stalls Circle to Stalls: 15 steps
Are the steps highlighted? Yes
Are there any handrails? Two side
Floors served by lift 5 in total: Lifts on left side of auditorium to balcony, right one to upper levels
Type(s) of lift Public
Location of accessible fire exits and refuges Main entrances and most other exits on ground floor.

Wheelchair Access
Wheelchair accessible screens/areas All areas
Wheelchair inaccessible screens/areas No wheelchair spaces in Stalls. Only transfers. Minimum 9 steps.
Accessibility restrictions 19 wheelchair spaces in the Royal Opera House - 8 wheelchair spaces in the Lindbury Studio and 2 spaces for wheelchair users in the Clore Studio Upstairs.

Wheelchair and Scooter Users

Location of storage for wheelchairs/scooters Storage available for scooters and wheelchairs, phone to arrange.
Floor surfaces Boards in auditorium, other places are in carpet, wood and slate.

Limited Mobility

Staff will assist Enquire

Facilities for Hearing Impaired

Induction loop available Yes
Infra-red system available No
Locations of induction loops / infra red systems In both the Royal Opera House and the Linbury Studio.
Details of Captioned/Subtitled/Signed screenings No Facilities in the Clore Studio. Systems are regulary tested. Most productions have at least one signed performance. Operas have surtitles.
Details of signed events Yes - opera in Main Auditorium
Can a member of staff sign? No

Services for Visually Impaired

Are audio described tours available? On the radio system for every performance.
Are touch tours available? No
Miscellaneous information Disposable opera glasses for sale in the shop.

Information Formats
Braille No
Large print Yes
Tape Yes

Guide Dogs
Are guide dogs welcome? Yes
Guide dogs can remain with owner Yes
Restrictions No

Refreshments
Availability Restaurant: Yes
Bar: Yes
Café: Yes
Location There are nine different refreshment areas.
Accessibility Lift to Amphitheatre restaurant and bar, Floral Hall, and terrace cafes
Can carrying assistance be provided? No
Movable seating available? Yes
Other facilities Reservations 020 7212 9254

Shops
Location Near Covent Garden Piazza entrance
Wheelchair accessible Yes
Staff will assist No

Toilets and Phones
Adapted toilets Male:
Female:
Unisex: Yes
Location of toilets A lot of them in many different locations. Some have push button doors.
Public telephone available Yes
Use of private phone available if necessary Yes

Seating, Concessions and Activities
Seating bookable Yes
Reserved seats Yes

Events

Current and future events taking place at this venue.

No events are currently listed.

Comments
sarahdeaf
View Profile
Friday 30 October, 17:03
Th ROH have recently changed their access scheme so that they no longer offer discounted tickets except for those who receive disability benefit. In contrast, the ENO do still offer discounted tickets under their access scheme.

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