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Disability Access Information Service

Royal Academy of Arts

Venue Accessibility Profile (last updated: 20 February 2008, 16:55)

Address Details

Name Royal Academy of Arts
Address Burlington House, Piccadilly
Borough Westminster
Town/City London
Post Code W1J 0BD

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Within the congestion charging zone? Yes
Access summary All main public areas are fully accessible. Services and facilites for sensory impaired people.

Further Details

Type of venue Art Gallery
Further keywords Summer Exhibition, art, fine art,
General information Entrances include a good ramp

Contact Information

Box Office No. 0870 8488484
Switchboard/Enquiry Line No 020 730 8000
Fax 020 7300 8001


On-site parking availability 'Pre-booking over the telephone, contact Francine on 020 7300 8028
Designated disabled bays Yes - disabled blue badge
Number of disabled bays 2
Off site parking? N.C.P. Brewer Street - approximately 350 metres. NCP Old Burlington St. approx 400m
Taxi services Black Cab

Main Entrance

Level Access Ramped
Ramp Gradient Regulatory
Ramp Type Fixed
Door Type Double
Door Opening Other
Further Entrance Notes Double and revolving doors, always a warden on duty.

Access Inside

Are there any handrails? Two side
Floors served by lift Member of staff needed to operate stair lift.
Type(s) of lift Public
Location of accessible fire exits and refuges Main entrance.

Wheelchair Access

Wheelchair accessible screens/areas All areas

Limited Mobility

Staff will assist Yes

Facilities for Hearing Impaired

Induction loop available Yes
Can a member of staff sign? Yes

Services for Visually Impaired

Are audio described tours available? If booked in advance, a trained volunteer assists on a one to one basis - free with an exhibition ticket
Miscellaneous information Large print labels and guides are available for all exhibitionsFor the summer exhibition, there is a large print list of the work, Braille labels, touch exhibits.

Information Formats

General information Audio guides are free for visually impaired people, with descriptive audio. Touchable sculptures for Summer Exhibition.
Braille Yes
Large print Yes
Tape Audio guide + tape.

Guide Dogs

Are guide dogs welcome? Yes
Guide dogs can remain with owner Yes


Availability Restaurant: Yes
Bar: Yes
Café: Yes
Location Ground floor near the foyer.
Can carrying assistance be provided? Yes
Refreshments service offered Self service
Movable seating available? Yes
Menu formats Braille:
Large type:
Blackboard: Yes


Location 1st floor foyer.
Wheelchair accessible Yes
Staff will assist Yes

Toilets and Phones

Adapted toilets Male:
Unisex: Yes
Location of toilets Just inside the first door of the Male toilet in the foyer.
Use of private phone available if necessary Yes

Seating, Concessions and Activities

Reserved seats Yes
Available concessions All disabled people
Wheelchair users
Senior citizens


Current and future events taking place at this venue.

No events are currently listed.


View Profile
14 August 2011, 14:31
Yet again concessionary prices a disgrace . Often prevented visit by not enough parking [ 2 spaces ] never increased since took yellow line parking away , huge forecourt . The Reception doesn't address issues telling you to do it .The access person not there at weekends nor has decency to contact you, likewise every Manager. The ramp from restaurant is too steep for scooter & lift very small an average size scooter could have a problem . The restaurant is very expensive but delicious , doesn't serve full meals calling yorkshire pudding a garnish ??!!

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